Just Paint by Numbers F.A.Q. – Just Paint By Numbers


Got any problems? Check out our Frequently Asked Questions:

Q: I don't have a PayPal account. Can I pay with a credit card?

A: Yes, you can use Visa, Mastercard or American Express credit cards. To pay by credit card, you should use the PayPal interface, noting, that to pay by credit card via the PayPal you DON’T NEED TO HAVE A PAYPAL ACCOUNT.

Check out the instructions below to see how to do it:

After these simple steps you will be able pay with your credit card without creating the PayPal account.

If you still have any troubles with the payment process, please don't hesitate to contact our friendly support team.

Q: My internet connection dropped. Can I continue my shopping?
A: Yes, absolutely. We save your cart for a week and notify you about it by email, where you can always find a link to continue your shopping.

Q: Can I use the payment method cash on delivery (COD)?

A: No, we do not have this option. Our site is 100% safe and qualified by PayPal, so you can use your card without any worries. You can also always request a refund in case something has gone wrong with your package.

Q: When will I be able to receive my order?
A: After an order has been placed, it takes up to 3 days to pass it to the manufacturer. Then, in up to 6 days it is handled by the manufacturer. You get a tracking number and the order despatches. After that, it takes up to 14 days to be delivered in the UK, France, Germany, Netherlands, Belgium, Bulgaria, Finland, Poland, Portugal, Sweden, Australia, Canada, and the United States. So, at the moment total delivery time is up to 23 days or a little bit more than 3 weeks. You will receive a tracking number to track your order. Check out our Shipping Policy page to read more.

Q: My discount hasn't been applied. What should I do to get it?
A: All promotion codes which are promised to you on our social networks or site should be 100% applicable. If you've noticed that something hasn't worked, please inform us and we will make sure that you've got what you've been promised.

Q: Is my country on the shipping list?
A: Usually we deliver worldwide. However, due to COVID-19 situation at the moment we restricted our delivery and now we delivery to the UK, France, Germany, Netherlands, Belgium, Bulgaria, Finland, Poland, Portugal, Sweden, Australia, Brazil, Canada, and the United States only.


If you still have any questions, please contact our friendly support team: